September 2026

New

• WhatsApp & chat — You can now configure account default voice flows and behavior settings, including Meta calling setup. (Learn more)
• WhatsApp & chat — WhatsApp pairing offers a phone code alongside the QR. (Learn more)

Improved

• Phone & voice AI — The voice assistant now briefly acknowledges slow responses without interrupting the conversation flow.
• Phone & voice AI — The voice assistant now guides service selection and booking proposals more efficiently with fewer conversational turns.
• Phone & voice AI — Existing appointments are now surfaced earlier in the conversation, and tool usage is resumed efficiently.
• WhatsApp & chat — The system now confirms cancellation sets once and offers date or time change alternatives immediately.
• Phone & voice AI — The voice assistant now interprets natural consent and announces known appointments during the greeting.
• Phone & voice AI — Customers can now reply naturally during the confirmation readback instead of waiting for it to finish.

Fixed

• Phone & voice AI — Voice calls now maintain a continuous audio timeline and stay connected even when responses take longer than expected.
• Your website — Voice playback is now clearer with no overlapping audio when the native stream becomes available.
• WhatsApp & chat — Voice bookings now correctly preserve the caller's name and accept natural language confirmations in multiple languages.
• Phone & voice AI — Booking confirmations are now preserved correctly during clarification steps and while the system waits for input.
• WhatsApp & chat — WhatsApp pairing now preserves the QR code and recovers smoothly from connection delays.
• WhatsApp & chat — The phone code pairing option is now displayed within its dialog without causing navigation overlays.

New

• Customers — Release notes are now available in all sixteen supported documentation languages. (Learn more)
• WhatsApp & chat — You can now view previous conversations for contacts from other branches within your organization. (Learn more)
• Languages — Conversation notes display in 15 languages with clear read-only indicators and branch-specific terminology.
• Phone & voice AI — Live AI models now directly execute CRM tools and actions during conversations. (Learn more)

Improved

• Help centre — The Finnish interface consistently uses the correct term for salon branches instead of generic website or place terms.
• Setup & onboarding — The services upload now displays the exact count of added and skipped rows.
• Phone & voice AI — Phone calls now flow more naturally with fewer interruptions and clearer audio delivery.
• WhatsApp & chat — CRM and POS conversations now start with open threads for smoother initial interactions.

Fixed

• Customers — Legal pages and Apolaris emails now correctly display your registered company details.
• AI assistant — The AI assistant now restricts booking actions to appointments and staff within your assigned branches.
• Customers — Reports, HR screens, exports and consent forms now correctly display dates and times according to your organization's timezone.
• Team & HR — Leave management actions are now restricted to staff members within your authorized branches.
• WhatsApp & chat — The AI assistant now correctly distinguishes between service inquiries and booking confirmations in WhatsApp conversations.
• Help centre — In-page links to help sections now jump to the correct location in Chinese, Japanese, and Polish translations.
• AI assistant — AI automations and manager gates now correctly restrict access to the appropriate organization and branch scope.
• Team & HR — Staff and branch approvers can now successfully submit leave requests through the web form without errors.
• Customers — The analytics dashboard now displays data only for the branches you are authorized to view.
• Team & HR — Canceling a leave request for another branch now returns a standard not found error.
• Developer API — Leave list pages now display only the leave requests for your authorized branches.
• Billing & plans — Date and time pickers now correctly display values in yyyy-mm-dd format across all languages.
• AI assistant — AI automations and manager-gated features now correctly access data across the entire organization.
• Customers — The staff chart now counts each sale exactly once when filtering by branch.
• Team & HR — The web leave request form now correctly allows uploading medical certificate attachments.
• Customers — Leave years, expense dates, employee previews, and analytics exports now follow your organization's calendar.
• AI assistant — The staff copilot now shows the correct local date for when a leave request was filed.
• Employee portal — Sales are now dated according to your organization's calendar, ensuring evening appointments count toward the correct day.
• AI assistant — The staff analytics chart now correctly counts each sale exactly once across the entire selected time window.
• Phone & voice AI — Call endings and caller identity changes are now handled correctly during live interactions.
• Appointments — Booking multiple services together now correctly calculates the combined duration.
• Your website — Live answers now reuse original audio and playback waits correctly for the agent.
• Phone & voice AI — Live voices now speak currencies, dates and times naturally in the caller's language.

New

• AI assistant — The AI assistant now provides daily Meta Ads and WhatsApp reviews, drafts ads for your approval, and monitors inbox health. (Learn more)

Improved

• WhatsApp & chat — The WhatsApp agent now recognizes more Spanish phrases for checking availability.
• WhatsApp & chat — Spanish availability checks now use more natural word order in WhatsApp messages.
• Help centre — Help pages for the AI assistant and Meta Ads are now updated in all supported languages.
• Support — French, German, Italian, Portuguese, and Brazilian Portuguese interface translations are now complete and accurate.

Fixed

• WhatsApp & chat — The WhatsApp agent no longer mistakes declined times for booking confirmations.
• WhatsApp & chat — Website chat fallback messages no longer promise a colleague will reply in the chat.
• WhatsApp & chat — Spanish customers can now confirm single-slot offers with simple words like 'Vale'.
• WhatsApp & chat — WhatsApp and simulator handover messages no longer repeat the same announcement twice.
• WhatsApp & chat — The WhatsApp agent no longer incorrectly requests the service menu after a simple confirmation.
• AI assistant — The AI assistant now correctly analyzes conversation promotions without crashing.
• WhatsApp & chat — Self-serve booking links now correctly attribute traffic to the specific channel used, such as WhatsApp or the website.
• AI assistant — Daily Meta Ads and WhatsApp reviews now appear on the AI Automations page for easy management.
• WhatsApp & chat — The AI assistant now correctly handles requests for alternative time slots after an initial tentative acceptance.
• AI assistant — The AI assistant now restricts customer write actions to clients belonging only to the user's authorized branches.

New

• WhatsApp & chat — WhatsApp numbers now track monthly message usage and stop re-sending confirmations for settled bookings. (Learn more)
• WhatsApp & chat — You can create Click-to-WhatsApp ads with AI, track them to bookings, and use an assistant aware of the specific ad. (Learn more)

Improved

• WhatsApp & chat — The WhatsApp steps editor now spans the full width of its card for easier editing.

Fixed

• WhatsApp & chat — Customers messaging from a WhatsApp username without sharing their number now reach your inbox and receive replies.
• WhatsApp & chat — The assistant now correctly responds to objections and new greetings instead of treating them as closing silence.
• WhatsApp & chat — WhatsApp usage dates now display in your locale's preferred format.
• WhatsApp & chat — Customers using WhatsApp usernames now receive appointment reminders and other automatic messages.
• WhatsApp & chat — Voice calls now handle the store data tool more efficiently without repeating full descriptions.
• AI assistant — Customer memory notes now correctly interpret relative dates like tomorrow based on the current day.
• WhatsApp & chat — The AI assistant now correctly recalls booking details and tool actions during conversations.
• AI assistant — The AI assistant no longer repeats previous booking records as if they were new customer statements.
• WhatsApp & chat — The assistant now offers available times closest to the specific window you requested.
• WhatsApp & chat — The AI assistant no longer confuses website visitor IDs with phone numbers.
• WhatsApp & chat — Voice calls now correctly identify the caller's phone number for booking purposes.
• WhatsApp & chat — Website chat responses no longer incorrectly promise follow-ups via WhatsApp.
• AI assistant — The assistant now correctly matches day names like Thursday to the actual calendar date.
• WhatsApp & chat — Website chat now stops displaying messages that visitors cannot see in their browser.
• Billing & plans — System stability checks now pass correctly and voice alerts display text properly.
• WhatsApp & chat — The assistant no longer mistakes questions about availability for a confirmed booking.
• WhatsApp & chat — The website chat now accurately reflects that it is AI-only and provides correct contact details for human support.

Improved

• Customers — Settings pages now use tabs to organize groups, making it easier to navigate long forms and switch between related options.

Fixed

• Phone & voice AI — Unified voices now speak immediately as they generate answers, so callers hear a natural response without waiting for the full reply.
• Look & feel — The correct tab now highlights when saving the location form fails due to hours or holiday errors.
• Customers — Module settings tabs now display correctly within the onboarding wizard interface.
• Team & HR — Settings tabs now stay visible while scrolling on mobile phones, and check-in rules load their values correctly.
• Employee portal — Installing the Apolaris app from the sign-in page now correctly adds the proper app icon to your phone.
• Phone & voice AI — Unified voices now handle call interruptions and refusals gracefully, keeping the conversation active and resuming where it left off.

Fixed

• WhatsApp & chat — You no longer receive duplicate WhatsApp messages or push alerts when multiple conversations overlap.
• WhatsApp & chat — Live calls now speak verified booking details and remain visible in your inbox.
• Phone & voice AI — Silent speech retries automatically and call context is retained during verification checks.

New

• Customers — Discount codes can now be restricted to specific sites and display the organization's currency. (Learn more)
• AI assistant — Competitor research now displays supporting evidence and suggests tailored branch strategies. (Learn more)
• Customers — Business performance metrics and monthly missions now adapt to each individual business. (Learn more)
• Customers — Discount reports are now accessible via a menu entry and use standard table actions. (Learn more)
• Customers — Rewards highlight the next useful goals and keep the full collection out of the way. (Learn more)
• AI assistant — Competitor plans open clearly and research reaches real service menus. (Learn more)

Improved

• Customers — Branch filters remain compact and discount labels are now clearer in the interface.
• Customers — Missions and earned checkpoints now appear at the top of the dashboard for quick access.
• Customers — Report filters now use the shared bare form for a consistent and streamlined experience.
• Customers — Business rewards are now tailored to each business and performance context switches automatically.
• Customers — Discount tables now support search and column filters on both pages for easier data management.
• AI assistant — Competitor research guides are now localized and preserve shared-site access for better usability.
• Customers — Rewards display in your preferred language and context controls are easier to use.

Fixed

• WhatsApp & chat — Live calls now save their history and correctly reconcile any caller corrections.
• AI assistant — Competitor research now retains price details even when later menu items omit them.
• AI assistant — Placeholder competitor branches remain unlocated when no address is provided.
• Customers — The rewards location filter and Apply button are now properly aligned.
• Employee portal — POS calendar appointments stay within their professional's column regardless of number formatting.

Security & privacy

• Customers — Map tile requests now use private origin referrers to protect page details.

New

• WhatsApp & chat — You can now save visible records of support flows and check execution paths for generated journeys. (Learn more)
• AI assistant — Saved customer data now drives automations and Copilot prepares workflows for review. (Learn more)

Improved

• WhatsApp & chat — Voice agents now speak prices, services, and dates with clearer, more natural phrasing.
• Phone & voice AI — Voice agents now deliver prices, services and dates with clearer, more natural speech.

Fixed

• AI assistant — Automation deep links initialize correctly after builder setup.
• AI assistant — The selected journey audience is now displayed clearly.

Security & privacy

• AI assistant — Copilot now correctly honors configured CSRF tokens.

New

• Phone & voice AI — Voice agents can use ChatGPT Live, Gemini Live and Qwen Audio 3.1. (Learn more)
• Customers — Live voice choices show estimated call costs and Gemini can speak during lookups. (Learn more)
• WhatsApp & chat — Saved workflows can be rehearsed by voice, with temporary previews billed to your account. (Learn more)
• Billing & plans — Accounts can choose approved payment methods and review charges before collection. (Learn more)
• Billing & plans — Demo accounts can now convert to a monthly plan with automatic payments to keep access. (Learn more)
• Billing & plans — Invoices have a direct history page and preserve reviewed legal details. (Learn more)
• WhatsApp & chat — You can now configure per-organization limits for simultaneous voice calls. (Learn more)

Improved

• WhatsApp & chat — Voice responses play immediately while the AI continues preparing the full answer.
• Phone & voice AI — Live calls now prepare business context during the greeting for faster, more relevant interactions.
• Phone & voice AI — Voice choices display estimated call costs and Gemini speaks during data lookups without interruption.
• Billing & plans — Invoices now feature a modern Apolaris layout with a branded stamp for a professional appearance.
• Customer journeys — The interface now clarifies when to use conversation flows versus customer journeys.
• Customer journeys — List guidance is translated and dark theme contrast is improved for better readability.
• Billing & plans — The demo card setup is now displayed alongside monthly offers for easier comparison.
• Billing & plans — The billing review list now shows only demo accounts that currently have active access.
• Billing & plans — Trial renewal terms and reference prices are now clearly separated and explained.
• Billing & plans — Demo accounts now see only the Multi-sede plan option when choosing a monthly subscription.
• Billing & plans — Organization statements are now restricted to users with full branch authority.
• Billing & plans — Invoice tabs are clarified and history filters are more compact.
• Customers — The domain admin form now explains inherited platform limits for simultaneous voice calls.

Fixed

• WhatsApp & chat — The voice agent now responds immediately and accurately without errors or delays.
• WhatsApp & chat — The menu overview now lists services in a natural order and omits generic bucket labels.
• Billing & plans — Held accounts are now correctly excluded from legacy suspension rules.
• Billing & plans — Profile access, button contrast, and contact updates now function correctly.
• Billing & plans — Invoice notices now link directly to the active billing page.
• Languages — Flow and journey guidance translations are now compiled correctly.
• Customers — Registration now preserves the language selected at sign-in.
• Customers — Live voice calls remain connected during fast replies and interruptions.
• Billing & plans — Cancelled invoices are now correctly described as a status.
• Billing & plans — Payment emails are held until legal issuance is ready.
• Billing & plans — Invoice history and sample documents are now clearly labeled.
• Phone & voice AI — Cloud voice greetings now start immediately without unrelated startup waits.

New

• Customers — You can now request specific voice providers for your phone agent with per-call pricing. (Learn more)

Improved

• WhatsApp & chat — The voice agent now correctly interprets booking cues and speaks accurate times.
• WhatsApp & chat — The voice agent responds more concisely, reducing speech lag during conversations.
• AI assistant — You can now select a faster voice model for the AI assistant directly in the AI surface settings.

Fixed

• Billing & plans — Voice calls now handle quota limits and abnormal endings correctly without dropping or misbooking appointments.
• WhatsApp & chat — The phone agent now introduces itself clearly and uses the correct audio clips for the current speech engine.
• Billing & plans — Voice calls now detect silent speech engines immediately and alert staff instead of playing silence to callers.
• Phone & voice AI — The system now alerts staff when voice components fail or produce no audio, ensuring issues are noticed promptly.
• WhatsApp & chat — The voice agent now speaks immediately from its knowledge base while the planner prepares tools, eliminating initial delays.
• Phone & voice AI — The system now preserves specific vendor refusal details, such as credit limits or request caps, instead of grouping them as generic errors.
• WhatsApp & chat — Prices with thousands separators and time durations are now pronounced correctly by the voice agent.

Faster

• Appointments — The booking edit page loads significantly faster when opened from a WhatsApp thread.

New

• Customer journeys — You can now choose which verified number to use as the caller ID for outbound journey calls. (Learn more)
• Customers — You can now define services with flexible pricing and duration that are determined during the appointment. (Learn more)
• Customers — The system now consolidates multiple service variants into a single catalog row to simplify management. (Learn more)

Improved

• AI assistant — AI journey and automation generators now produce more reliable and complete workflow structures.
• Setup & onboarding — The admin interface now displays labels and headers in the selected language.
• WhatsApp & chat — The WhatsApp agent now recognizes returning customers and suggests their usual service.
• Billing & plans — Spanish translations for billing text now flow naturally with correct word order.
• WhatsApp & chat — The WhatsApp agent now proactively mentions known customer details instead of asking generic questions.
• Customers — The voice cloning page is now easily accessible from the sidebar and stores consent records.
• Languages — Spanish translations for new interface strings are now available without disrupting existing content.
• WhatsApp & chat — The voice agent now responds immediately with known information while processing complex requests.
• WhatsApp & chat — The voice agent now matches the customer's preferred level of formality in its responses.

Fixed

• WhatsApp & chat — The simulator now accepts messages and uses the correct voice for testing.
• Customer journeys — Journey messages and calls are now billed accurately according to the quoted prices and segment counts.
• AI assistant — Audio transcription billing now reflects the actual file length instead of over-reporting duration.
• Customer journeys — The voice channel rate now displays as one call instead of showing a confusing per-second cost.
• WhatsApp & chat — Cloud voice failures now display the specific error code to help you diagnose the issue quickly.
• Languages — Cloned voice hints are now correctly translated in all supported languages.
• WhatsApp & chat — Services hidden from the public showcase are now consistently unavailable via WhatsApp and voice channels.
• Phone & voice AI — Gemini synthesis now functions correctly for all Google billing configurations.
• Customers — You can now select your own cloned voice for external speech synthesis engines.
• Customers — Settings pages now save all edits correctly without discarding unsaved changes from other sections.
• Customer journeys — Drafts with minor connection issues are now preserved instead of being incorrectly deleted.
• WhatsApp & chat — Graph generation now retries parsing errors to ensure valid structures are created.
• Phone & voice AI — Live voice models now connect correctly without dropping the audio stream.
• Phone & voice AI — Voice calls now remain active when fallback endpoints are unavailable.
• AI assistant — Automation summaries now display correctly in the selected language without leaking internal keys.
• Online booking — The online booking page now prevents adding services that require a main service without one.
• WhatsApp & chat — The sidebar now displays correct model names in Spanish instead of garbled text.
• Languages — The voice recorder stop button now works correctly in all languages.
• Customers — New sidebar links now display their labels in the selected language instead of English.

Faster

• Customers — The client list now loads instantly instead of taking several seconds.

Security & privacy

• Customers — The impersonation feature is now restricted to the main content area to prevent accidental activation in settings.

New

• Phone & voice AI — You can now use Google Cloud for voice synthesis and recognition in your conversations. (Learn more)

Improved

• Phone & voice AI — The system retries cloud voice routes to ensure the caller hears the correct voice before ending the call.
• Phone & voice AI — The call maintains a single consistent voice identity throughout the conversation to prevent jarring audio switches.
• Languages — Translations are now complete for all non-English languages, ensuring no blank text appears in the interface.
• Customers — You can now bulk update public visibility flags for services and use the AI copilot to manage catalog settings.

Fixed

• WhatsApp & chat — The AI agent now detects and prevents sending duplicate sentences during live conversations.
• Customers — The billing dashboard now correctly displays your organization's location count and accurately tracks voice spend.
• Phone & voice AI — The system now recovers the configured voice after a single error, preventing persistent audio quality issues.

New

• Customers — Preview any voice with a play button before selecting it, without incurring usage costs. (Learn more)
• Billing & plans — New accounts receive timed demo trials with clear renewal notices and customer-controlled auto-renewal. (Learn more)

Improved

• Employee portal — The navigation menu now opens as an overlay rail on hover, keeping content stable and allowing you to pin it open.

Fixed

• Customers — OpenAI speech recognition now works correctly instead of falling back to local processing.
• AI assistant — Voice conversations now correctly respect your routing table settings for third-party compute.
• AI assistant — Icons from Font Awesome versions newer than 6.0.0 now display correctly instead of appearing blank.
• WhatsApp & chat — Voice calls now correctly use the dedicated voice AI engine, while WhatsApp and other channels remain on local infrastructure.
• AI assistant — The AI assistant now correctly uses tools with OpenAI models and accurately tracks usage costs.
• AI assistant — The AI assistant now processes OpenAI requests without errors by using the correct token limit parameter and ignoring unsupported penalties.
• WhatsApp & chat — WhatsApp bookings now complete successfully when customers confirm, ensuring appointments are created instead of generating further questions.

Improved

• Customers — You can now select specific voices from a provided list for both speech and recognition, ensuring consistent identity across your AI interactions.
• Phone & voice AI — You can now choose from OpenAI and ElevenLabs for speech recognition, with transparent pricing displayed for accurate cost tracking.

Fixed

• WhatsApp & chat — Voice accents now correctly reflect the speaker's origin layered on the call language.
• WhatsApp & chat — Voice instructions now apply speaking rates correctly and display supported capabilities for each delivery lane.
• Phone & voice AI — Voice calls no longer drop due to unrecognized characters, and cloud speech lanes now cache waiting phrases for smoother interactions.
• Phone & voice AI — Voice replies now stream immediately without silence, speak times correctly, and use the caller's language for days.
• Customers — Voice selection now correctly uses the chosen cloud provider instead of defaulting to the local clone.
• Phone & voice AI — Voice calls now connect to the correct cloud provider and display clear error messages when access is denied.
• WhatsApp & chat — Voice calls connect more reliably without unnecessary reconnections or dropped audio.

New

• WhatsApp & chat — You can now select cloud speech recognition providers and track their usage costs per organization. (Learn more)
• Billing & plans — Voice call costs are now consolidated into single ledger rows with transparent per-second pricing. (Learn more)
• WhatsApp & chat — Choose speaking speed and regional accent for voice calls, with a sample button to preview the sound. (Learn more)
• Security cameras — View availability history for security cameras to distinguish between camera outages and days with few appointments. (Learn more)

Fixed

• WhatsApp & chat — Voice corrections now accurately answer using current service facts.
• Billing & plans — Voice call cost records now complete accurately instead of remaining stuck in progress.
• WhatsApp & chat — Voice calls no longer experience silent delays or dead air during processing.

Faster

• WhatsApp & chat — Voice corrections trigger faster local playback and shorter response times.

New

• WhatsApp & chat — You can now compare cloud voice costs and automatically prepare voice clones while local speech continues. (Learn more)
• Customers — You can now select multiple rows in tables and confirm bulk actions with a single step. (Learn more)
• Your website — You can now build richer websites using AI and interactive 3D presets based on your business knowledge. (Learn more)
• WhatsApp & chat — Cloud voices prepare from original recordings while local speech continues. (Learn more)

Improved

• WhatsApp & chat — Voice replies now reuse business context and prepare booking tools only when needed.
• WhatsApp & chat — Voice replies now recover stalled streams and preserve heard turn context.
• WhatsApp & chat — Voice replies now prioritize caller corrections and start useful speech sooner.
• WhatsApp & chat — Voice callers now receive service facts immediately without waiting for a model reply.

Fixed

• Phone & voice AI — Voice AI now reliably captures customer replies even if the system speech playback encounters an error.
• WhatsApp & chat — Test call controls remain accessible within mobile screens, and OpsCenter reports voice costs by stack.
• Customers — Bulk action confirmations remain usable if you cancel the operation, preventing lost progress.
• Your website — Preview navigation and 3D controls stay within the website draft editor for a smoother editing experience.
• Your website — Preset cards in the website editor are now clearly readable within the application shell.
• Customers — The website editor now fits properly on mobile phones and correctly versions builder assets.
• Phone & voice AI — Voice calls now correctly distinguish disclosure audio from the answer.
• Billing & plans — Website editing now removes objects immediately and uses Apolaris AI names.
• WhatsApp & chat — Voice availability questions no longer force a booking against the caller's request.
• Your website — Website editing now retains selected 3D visuals during AI generation.
• WhatsApp & chat — Voice replies now keep formatting tags out of spoken responses.
• Phone & voice AI — Voice calls now keep rejected and incomplete speech out of the heard history.
• WhatsApp & chat — Voice catalog openings now require a concrete offering to proceed.
• WhatsApp & chat — Voice callers now correctly identify services across larger branch catalogs.
• WhatsApp & chat — Outbound voice tests now correctly distinguish caller ID from carrier configuration.
• WhatsApp & chat — Voice corrections now take priority over interrupted draft replies.

Faster

• Phone & voice AI — Voice replies start playing immediately as they are prefetched, reducing the wait time before you hear a response.
• WhatsApp & chat — Voice inquiries start speaking with less buffering and prepare fewer tools.
• WhatsApp & chat — Voice inquiries start speaking with less buffering and shorten catalog openings.
• WhatsApp & chat — Calls prepare business context while the greeting plays.
• WhatsApp & chat — Voice preparation is faster by combining intake tasks and deferring model work.
• WhatsApp & chat — Voice preparation is faster by reusing pure service-name processing.

New

• Billing & plans — Voice agents no longer use reasoning by default, and third-party compute costs are now visible and ordered. (Learn more)
• Team & HR — Time clock punches now record location data, and managers can enable alerts for no-shows and closing summaries. (Learn more)
• AI assistant — The AI copilot now accesses camera data, respects plan module limits, and syncs add-on request status with support cases. (Learn more)
• Security cameras — Doorways now automatically count people in and out using a single frame, with clear visual indicators for direction. (Learn more)
• Team & HR — Staff can now check in using a macOS application that securely registers their location and time for attendance tracking. (Learn more)
• Security cameras — The system now automatically learns chair ownership from cameras and schedules to improve appointment attribution. (Learn more)
• Security cameras — Vision reviews now identify specific services like manicures, helping the AI tie-breaker make better booking suggestions. (Learn more)
• Phone & voice AI — Voice calls now use cloud speech processing while preserving your existing cloned voice identity. (Learn more)
• WhatsApp & chat — Voice tests can call your phone and show where replies wait. (Learn more)

Improved

• Security cameras — The AI tie-breaker now prioritizes recent reviews and manages budget per site for more accurate appointment matching.
• Team & HR — The attendance clock now uses a consistent, professional name across all supported languages for clearer communication.
• Phone & voice AI — Voice replies now maintain the correct language and deliver with fewer pauses between sentences.

Fixed

• WhatsApp & chat — Voice agent personality settings now correctly alter the voice tone and expressiveness during calls.
• Team & HR — Attendance alerts and closing summaries are now opt-in by default to prevent unwanted notifications.
• Security cameras — The system now correctly excludes technicians who are already busy at their own chair when assigning new appointments.
• Phone & voice AI — Voice calls correctly apply local instructions even after falling back to cloud speech processing.
• WhatsApp & chat — Text chats now verify appointment times before offering them to customers.
• WhatsApp & chat — Voice replies now start recognition during the caller's pause and honor expression controls.

Faster

• Phone & voice AI — Voice replies start recognition during the caller's pause and reuse model connections.

New

• Customers — Organizations can now share and use selected sites with other organizations. (Learn more)

New

• WhatsApp & chat — You can now configure AI attendance hours and handoff rules for each WhatsApp number and voice line. (Learn more)

Improved

• Customers — The admin sidebar now displays a tree structure, welcome emails are re-sendable, and organizations have separate brand and internal names.

Fixed

• WhatsApp & chat — The AI now correctly validates time offers and provides accurate availability feedback.
• Customers — Administrators can now distinguish franchisees and resend welcome emails for any organization or user.

Faster

• Security cameras — Camera detection processing speed remains unchanged while other vision jobs are paced to share resources.

New

• WhatsApp & chat — A new AI bookings page lists all appointments booked by the AI agent for easy hand-off when using a secondary calendar system. (Learn more)
• Customers — You can now save user permission sets as named templates and assign them quickly when creating or editing staff accounts. (Learn more)
• Customers — The staff WhatsApp copilot now displays a personalized menu of capabilities and allows managers to link employee numbers directly. (Learn more)
• WhatsApp & chat — Staff can now dictate a message to their manager over WhatsApp, and it reaches the Staff Desk immediately. (Learn more)

Improved

• WhatsApp & chat — Customer photos now open in a closable overlay within the chat thread instead of navigating to a new browser tab.
• WhatsApp & chat — The AI bookings page now shows only the customer details that matter.
• WhatsApp & chat — The staff copilot now renders bold text and headings in WhatsApp messages to match the platform's standard formatting.

Fixed

• WhatsApp & chat — The sidebar menu now links to settings and conversation flows, and every menu option reaches the step it points to.
• Customers — The legal documents now list the current service providers and the correct legal entity.

Fixed

• WhatsApp & chat — WhatsApp bookings now correctly recognize Spanish acceptance phrases and ignore idle nudges that previously prevented confirmation.
• Security cameras — The service performance table now accurately measures the full appointment duration instead of only detected camera segments.
• Security cameras — Camera reports now correctly count continuous service sittings and calculate lateness from the actual start of the appointment.
• Security cameras — Excel exports now handle customer mood labels correctly.