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Apolaris AI Docs

August 2026

basic

What changed in Apolaris AI in August 2026 — new features, improvements and fixes.

Everything we released in August 2026. Updates reach your account automatically — there is nothing to install.

August 317

Improved

  • WhatsApp & chat — The booking assistant now keeps service details up to date after booking and answers polite replies without delay.

Fixed

  • WhatsApp & chat — Voice calls are now automatically closed after the idle period, regardless of who spoke last in the conversation.
  • WhatsApp & chat — The booking assistant now correctly handles polite responses and ensures all requested appointments are created.
  • WhatsApp & chat — The booking assistant now immediately confirms available slots, defaults companion times, and avoids repeating questions.
  • WhatsApp & chat — The assistant now correctly recognizes confirmation statements and stops asking redundant clarifying questions.
  • WhatsApp & chat — The assistant now correctly processes affirmative responses to pending questions instead of ignoring them.
  • Customers — Missing icons are now displayed correctly across all screens by updating the font library references.
August 302

New

  • Customers — You can now bulk change services between main and add-on types from the Services page. (Learn more)

Fixed

  • WhatsApp & chat — Booking add-ons now process correctly without looping or losing customer availability.
August 281

Fixed

  • AI assistant — Non-streaming AI suggestions in WhatsApp now function correctly.
August 274

Improved

  • WhatsApp & chat — Voice calls now handle background noise better and respond more accurately to speech.

Fixed

  • Setup & onboarding — Onboarding emails now link to the correct site address.
  • WhatsApp & chat — Voice tool summaries are now capped at 140 characters for clearer audio playback.
  • AI assistant — Accented characters in AI responses are now displayed and read aloud correctly.
August 266

Improved

  • Languages — Onboarding wizard and welcome email strings are now translated into fifteen languages.

Fixed

  • Help centre — Customer documentation no longer displays internal supplier names and the consent page loads correctly.
  • Customers — Screen readers now use the correct language settings for accurate pronunciation in all locales.
  • Languages — Sidebar labels now display correctly without unwanted line breaks or spacing issues.
  • Setup & onboarding — The onboarding wizard now correctly configures all modules and add-ons during setup.
  • Setup & onboarding — Welcome emails and onboarding completion are now protected against accidental triggers.
August 2518

New

  • Your website — The website builder now includes tone selection, multiple visual looks, industry presets, and full undo support. (Learn more)
  • Your website — The builder now supports auto-generated subpages, announcement bars, scroll stories, and 3D model displays. (Learn more)
  • Customers — Spanish businesses can now generate compliant VERI*FACTU e-invoices, with Mexico CFDI support prepared. (Learn more)
  • Customers — Clinics can now manage signed consents, clinical history, and maintain an inspection-ready compliance vault. (Learn more)
  • Customers — Domain purchases now generate automatic invoices, and the website builder interface is fully localized. (Learn more)

Improved

  • Customers — Domain availability results in the web-address settings are now more accurate.
  • Languages — E-invoicing labels are now fully translated into all supported languages for accurate billing communication.
  • Platform — Clinical and compliance pages now use the consistent platform design system for a uniform and professional user interface.
  • Platform — Action forms in the fiscal overview now display correctly without being constrained by legacy layout restrictions.
  • Platform — Action forms in the fiscal overview now display correctly across all themes without being incorrectly widened or stacked.

Fixed

  • Your website — Navigation labels and subpage headings now correctly follow the specific language settings of each website.
  • Your website — 3D model blocks now load reliably, and the services page heading follows your website's language.
  • WhatsApp & chat — Rescheduling appointments now correctly checks availability against the actual time slot being moved.

Security & privacy

  • Team & HR — Employee documents are now stored in private, authenticated storage to prevent unauthorized access.
  • Customers — Import files, reports, and expense receipts are now stored in private storage to protect sensitive data.
  • Team & HR — Leave request attachments are now stored privately, ensuring medical certificates and sensitive documents are not publicly accessible.
  • Platform — Previously exposed leave attachment files are now properly removed from public storage to ensure document privacy.
  • Customers — Customer details and loyalty actions respect each user's branch permissions.
August 2415

New

  • Platform — You can now monitor platform uptime and view incident history on the public status page.
  • Customers — You can now check whether a domain name is available, right from your web-address settings.
  • Customers — You can now use our managed DNS service to point your nameservers for fully automated domain setup. (Learn more)
  • Customers — You can now connect your own custom domains to your public website with verified ownership. (Learn more)

Improved

  • Team & HR — Notification search now suggests the most frequently used topics first to help you find relevant items faster.
  • Appointments — Tables now align two-line rows and icon buttons consistently for a cleaner, more readable layout.
  • Appointments — Table row icons are now uniformly sized for a consistent and professional appearance.
  • Customers — Your public website is now accessible at a dedicated subdomain with its own navigation section.

Fixed

  • Languages — The Booking type field now uses consistent terminology across all supported languages.
  • Team & HR — The notification search box now displays correctly without inheriting unwanted page styling.
  • Employee portal — The edit button in tables now matches the size of other action buttons for visual consistency.
  • Customers — Stale stylesheets are now updated immediately for all users to ensure you see the latest interface changes.
  • Platform — The uptime status page now adapts to mobile screens by hiding older bars instead of forcing horizontal scrolling.
  • Activity log — Deleting a domain now correctly removes all associated audit trail records without errors.

Security & privacy

  • Customers — Reserved subdomain names are now enforced across all creation paths to prevent conflicts with system infrastructure.
August 2323

New

  • Customers — Prices without a currency, add-ons sold as visits, and a stuck rainbow. (Learn more)
  • WhatsApp & chat — Offering an add-on is a defect even when the booking would be refused. (Learn more)

Improved

  • Help centre — Release notes are now organized by day with collapsible sections for easier reading.
  • Team & HR — Notification rows now link directly to the related item for faster access.
  • Team & HR — The notification list now supports bulk actions, search, and grouping for efficient management.
  • Activity log — The audit report now clearly identifies actions performed under impersonation.
  • Customers — New interface strings are now fully translated into all fifteen supported languages.

Fixed

  • Security cameras — Camera configuration pages no longer display internal code comments as visible text.
  • AI assistant — The AI assistant now uses the correct current date for reports and avoids typing dates into search fields.
  • AI assistant — WhatsApp agent fallback messages now adhere to safety guards and use correct date formats.
  • WhatsApp & chat — WhatsApp agent reliability has improved significantly with reduced handovers and fewer response defects.
  • WhatsApp & chat — The AI assistant now uses accurate pricing from your catalog instead of inventing costs or misattributing prices to services.
  • WhatsApp & chat — WhatsApp messages now correctly format monetary amounts in natural language.
  • Security cameras now stream video reliably by pinning DVR hostnames.
  • Activity log — The audit report no longer incorrectly flags normal admin activity as impersonation.
  • WhatsApp & chat — WhatsApp messages now display the correct service prices, preventing billing discrepancies in customer conversations.
  • AI assistant — The AI assistant now correctly identifies existing bookings, reducing false positives in appointment confirmations.
  • WhatsApp & chat — WhatsApp conversations no longer repeat previous assistant messages, ensuring more natural and varied interactions.
  • AI assistant — WhatsApp recovery prompts now appear only once per conversation, preventing redundant questions to customers.
  • Security cameras — The camera coverage metric now accurately reflects actual customer visits rather than individual service rows.
  • Security cameras — The wait time column now displays accurate customer wait durations instead of incorrect historical data.

Faster

  • AI assistant — WhatsApp AI responses are significantly faster due to optimized prompt caching and reduced processing overhead.
  • WhatsApp & chat — WhatsApp replies now respond more quickly by reducing unnecessary processing delays.
August 222

Fixed

  • AI assistant — The AI assistant now starts runs reliably and displays an activity log for better visibility.
  • Security cameras — Security camera occupancy metrics and person detection are now accurate and free of double-counting errors.
August 2123

New

  • AI assistant — You can now run the AI assistant in autonomous mode to complete tasks without step-by-step confirmations. (Learn more)
  • Customers — You can now assign AI assistant permissions to staff roles to control who can use and approve AI actions. (Learn more)
  • AI assistant — Composer redesign, run mode up front, and a motion pass. (Learn more)

Improved

  • Languages — The new autonomous mode dialog is now fully translated into all 15 supported languages.
  • AI assistant — The AI assistant can now interact with dropdowns, checkboxes, and drag builders, and resume tasks after interruption.
  • Customers — The day summary now rotates to fit the screen and displays the correct branch name in the top bar.

Fixed

  • AI assistant — The AI start dialog now displays your current workspace instead of the chat interface while you configure the run.
  • Appointments — The published calendar feed now correctly processes all documented query parameters without errors.
  • AI assistant — The AI assistant can now correctly interact with custom dropdowns and toggle switches to complete forms.
  • Customers — The mobile filter card no longer overflows the screen and buttons are now consistently styled.
  • AI assistant — The AI assistant now correctly prioritizes interactive elements in popups and menus to prevent selection loops.
  • AI assistant — The AI assistant can now identify clickable date range pills to set custom reporting periods.
  • Security cameras now correctly detect visitors and staff by deriving active zones and completing partial AI analysis.
  • AI assistant — The AI assistant send button no longer wraps to a new line on desktop screens, ensuring a consistent interface layout.
  • AI assistant — The AI assistant send button displays correctly on mobile devices with proper sizing and alignment.
  • AI assistant — The AI assistant send button now displays the correct color, matching the rest of the interface design.
  • Security cameras — Average stay calculations now correctly handle unassigned chairs, providing accurate occupancy metrics for your salon.
  • Support — The open cases counter now accurately matches the filtered results when you click through to view the details.
  • Support — Case status labels in non-English languages now correctly distinguish between the state 'open' and the action 'to open'.
  • Security cameras — Camera analytics for past dates now correctly clamp to business hours, preventing inaccurate average stay calculations.
  • Appointments — The booking calendar no longer crashes when accessed with invalid parameters, ensuring stable access to your schedule.
  • AI assistant responses are more reliable, as the system now retries on server errors in addition to connection drops.

Security & privacy

  • Customers — Staff records are now protected from deletion by unauthorized organizations, and advertised permissions are strictly enforced.
August 2037

New

  • Customers — The phone top bar, sixteen blank icons, and Competitive Intel as a billable module. (Learn more)
  • AI assistant — Autopilot mode now allows the AI to autonomously navigate the interface while narrating its actions and waiting for confirmation. (Learn more)

Improved

  • Customers — The customer sidebar is now organized into four clear groups for easier navigation.
  • Customers — Competitive Intel is now a separate module with its own billing and map provider settings.
  • Languages — All interface strings are now fully translated into all supported languages.
  • Employee portal — The person icon in the POS portal now opens a unified account menu on both phone and desktop devices.
  • Languages — The AI assistant interface and guidance are now fully translated into all 15 supported languages.

Fixed

  • Security cameras — The vision AI now limits request size to prevent errors when processing camera images.
  • Security cameras — Camera workers now correctly reload detection zones after a system restart.
  • Security cameras now automatically reopen their video stream if it goes silent, rather than staying dark.
  • WhatsApp & chat — WhatsApp bookings now clearly state the time if it differs from what the customer requested.
  • Security cameras — The status page now correctly identifies individual camera failures instead of falsely blaming the entire connection.
  • WhatsApp & chat — WhatsApp no longer incorrectly reports that a slot is taken when confirming a customer's own new appointment.
  • Customers — The top bar layout is fixed to prevent overlapping controls and missing icons on smaller screens.
  • AI assistant — The mobile top bar layout is fixed to keep controls visible and properly spaced on small screens.
  • AI assistant — The AI assistant nudge styling now updates correctly by clearing the browser cache.
  • Look & feel — The mobile top bar spacing is fixed to prevent controls from overlapping on small screens.
  • AI assistant — The floating quick action buttons now display with the correct colors and styling.
  • Look & feel — The sign-out button in the account menu now displays correctly without being obscured by background styling.
  • Customers — The permissions interface now correctly categorizes grants and removes invalid toggles for WhatsApp verification status.
  • Employee portal — The account menu now correctly hides the exit-to-CRM link for confined managers to prevent access errors.
  • Customers — Preset and category cards now display text clearly instead of showing invisible text on indigo backgrounds.
  • Customer journeys — The calendar interface now correctly displays the day's value, currency, and SMS configuration status on mobile devices.
  • Languages — Translated strings in the cost dashboard now appear in the correct language instead of defaulting to English.
  • AI assistant — The AI assistant now provides actionable UI guidance for WhatsApp setup questions instead of generic text responses.
  • WhatsApp & chat — The system now correctly processes slot acceptances only when they result in a confirmed booking from the conversation.
  • Developer API — Customer and Sale data in the API is now correctly scoped to the user's visible sites for non-manager accounts.
  • AI assistant — Autopilot now correctly captures the user's goal when launched from the button, ensuring the AI knows what task to perform.
  • AI assistant — The AI assistant now correctly handles cases where a screenshot capture fails.
  • WhatsApp & chat — You can now book the same time slot on different days without the system incorrectly flagging them as duplicates.
  • AI assistant — The Spanish translation for the AI start button now correctly reads as an action rather than a navigation link.
  • Languages — The term for autonomous mode is now consistent across French, Japanese, and Romanian translations.
  • WhatsApp & chat — Staff members with specific permissions can now access the menu items advertised to them without receiving errors.
  • AI assistant — The AI chat panel now closes on mobile devices to ensure the workspace remains visible during autonomous runs.
  • AI assistant — The AI assistant can now locate and interact with form buttons that are located below the visible screen area.
  • Customers — The impersonation exit button now works correctly, allowing admins to return to their own account without errors.
  • Security cameras and customer data are now correctly scoped to individual branches, preventing access to other locations' information.
August 1914

New

  • WhatsApp & chat — The system now accurately tracks which parts of the AI's speech the caller actually heard. (Learn more)
  • AI assistant — The AI assistant now lists specific customer names when planning win-back campaigns. (Learn more)
  • Phone & voice AI — Premium ElevenLabs voices are now available for phone calls, with automatic fallback to standard voices if needed. (Learn more)

Fixed

  • AI assistant — The AI assistant now correctly counts visits based on appointments that have already started.
  • AI assistant — The AI assistant now clearly states which customer population it counted in its reports.
  • AI assistant — The AI assistant now respects the specific time window you request and limits the data returned.
  • Security cameras — The security camera service board now stays within its card and displays average stay in hours.
  • Setup & onboarding — The admin interface now displays correctly in dark theme, with visible text and navigation elements.
  • Security cameras — Camera feeds now start reliably after moving nodes by correctly routing the DVR tunnel.
  • Customers — The platform now consistently displays its own AI brand name across all interfaces.
  • Phone & voice AI — The voice AI now correctly reads configuration settings and handles language-specific phrases.

Faster

  • Security cameras — The camera worker now uses fewer system resources by decoding only the frames it actually needs.
  • Security cameras — Staff zone detection now runs on the GPU, preventing delays in camera processing.

Security & privacy

  • Security cameras — Camera DVR passwords are no longer visible in the system process list.
August 1818

New

  • WhatsApp & chat — You can now customize voice AI pacing and response delays directly from the settings interface. (Learn more)
  • WhatsApp & chat — Calls can now end automatically after a booking or when a set time limit is reached. (Learn more)
  • WhatsApp & chat — The AI now announces when it is checking availability to reduce perceived wait times. (Learn more)

Improved

  • WhatsApp & chat — Voice AI responses are faster and maintain better context using an optimized prompt history.

Fixed

  • Phone & voice AI — Booking confirmations are clearer, and the AI provides immediate feedback during system access.
  • WhatsApp & chat — Non-English calls no longer accidentally speak English reasoning text to the caller.
  • Customers — Service names containing language words no longer incorrectly trigger a language switch.
  • WhatsApp & chat — The dialer now displays telemetry correctly even if it joins the call late.
  • WhatsApp & chat — WhatsApp appointment links now use the correct language based on the conversation context.
  • WhatsApp & chat — The dialer now receives all telemetry data reliably without dropping packets.
  • WhatsApp & chat — Bookings are now created correctly without duplicates, and silence is handled gracefully.
  • WhatsApp & chat — Caller names are now saved reliably when the AI confirms them during the call.
  • WhatsApp & chat — Telemetry data now arrives correctly on desktop connections with smaller network MTUs.
  • AI assistant — Copilot answers generated by the assistant are now displayed correctly in the browser.
  • AI assistant — The Copilot interface now consistently reports pending status for all responses.
  • Phone & voice AI — Dialer telemetry now works correctly on desktop without being blocked by audio streams.
  • WhatsApp & chat — Bookings now succeed when the caller accepts a service suggested by the AI earlier in the call.

Faster

  • WhatsApp & chat — Voice responses are faster due to reduced text length in the conversation history.
August 1712

Improved

  • WhatsApp & chat — Voice AI interactions now feature faster acknowledgments and more varied responses for a more natural and engaging customer experience.
  • WhatsApp & chat — Voice AI response latency is reduced and near-repeats are prevented, resulting in smoother and more continuous conversations.
  • Phone & voice AI — Voice AI conversations now include natural backchannels and better content yield, creating a more human-like interaction flow.
  • WhatsApp & chat — Voice responses are faster and adapt their speaking speed to match the caller's mood.
  • Security cameras — Security alarms for unbooked services now provide accurate alerts and reduce notification frequency.

Fixed

  • AI assistant — Claim detection logic now correctly handles negations and third-party attributions, reducing false positives in AI analysis.
  • WhatsApp & chat — Booking confirmations now strictly adhere to the professional named in the offer, preventing silent substitutions to unavailable staff.
  • WhatsApp & chat — Proactive replies now appear correctly without being muted by repeat detection logic.
  • WhatsApp & chat — Voice conversations are more stable with fewer accidental echoes and premature endings.
  • Phone & voice AI — Voice calls no longer fail silently due to missing inference runner registration.
  • AI assistant — Voice calls now produce audible speech instead of remaining silent during processing.
  • AI assistant — Voice requests no longer fail due to a missing system import in the configuration.
August 1613

New

  • Security cameras — The system now tracks dedicated employee attention time and manages alert cooldowns. (Learn more)
  • Security cameras — The system now automatically classifies arrivals as staff or customers based on behavior and schedule data. (Learn more)
  • Security cameras — You can now drag, reshape, and select zones directly on the camera map canvas for easier configuration. (Learn more)
  • AI assistant — You can now enable per-request reasoning for the AI assistant to access detailed thought processes when needed. (Learn more)
  • Security cameras — Abandoned service observations are now recovered and closed at their last verified time to prevent data loss. (Learn more)
  • Security cameras — The dashboard now estimates wait times, calculates overrun costs, and tracks payment processes alongside utilization metrics. (Learn more)
  • AI assistant — You can now select the reasoning depth for individual messages in the AI Workspace to balance speed and detail. (Learn more)

Improved

  • AI assistant — The AI assistant now manages its processing depth more efficiently to ensure faster responses for complex queries.
  • Languages — The user interface is now fully translated into fourteen languages with updated content for recent features.

Fixed

  • Security cameras — Staff attention metrics now correctly account for parallel work, ensuring accurate hourly tracking when technicians serve multiple chairs simultaneously.
  • Security cameras — Eventos KPIs and payment records are now accurate, with dwell times reflecting real visitor presence and payments corroborated against POS data.
  • Security cameras — Site-wide outage alerts are now consolidated to prevent repeated paging during intermittent connectivity issues.
  • Security cameras — The sidebar and tab navigation now display the same items in the same order for a consistent user experience.
August 141

Fixed

  • Security cameras — Camera status now correctly detects stopped video on secured streams.
August 1344

New

  • Customers — Locked modules are now visible and can be requested directly through the interface to generate a support ticket. (Learn more)
  • WhatsApp & chat — Multi-day chat conversations are now separated by local calendar day for clearer organization. (Learn more)
  • Security cameras — You can now zoom focused camera feeds using a mouse wheel or pinch gesture. (Learn more)
  • Security cameras — Camera incidents now play as clips and can be reviewed by date. (Learn more)
  • Security cameras — The system now detects distant employees by checking their configured work areas. (Learn more)

Improved

  • Customers — Usage reports now display generic service names like Apolaris TTS instead of underlying vendor technical identifiers.
  • Security cameras — Camera dates and incident actions remain grouped together on every screen for easier review.
  • Security cameras — Incident review cards now display dates and actions in a polished, consistent layout.
  • Security cameras — Entrance and exit review controls now stay compact on every screen for better visibility.

Fixed

  • Security cameras — Employees on hourly leave are now correctly hidden from security cameras during their approved time windows.
  • WhatsApp & chat — Booking confirmation links are now reliably delivered via WhatsApp regardless of manual follow-up actions.
  • WhatsApp & chat — Bookings are now correctly matched to the specific service families offered by agents during conversations.
  • Security cameras — The AI assistant now preserves and processes all images included in multi-image requests.
  • Your website — The LiveKit voice client on your public website is now self-hosted for improved reliability.
  • Team & HR — Push notification unsubscribe actions are now scoped to the current device only.
  • Security cameras — Employees on hourly leave are now hidden from security cameras only during their approved absence window.
  • Customers — Camera and CRM labels now display correctly in all 16 supported languages.
  • Security cameras — Empty-site camera alerts remain silent while your business is closed.
  • Employee portal — Dashboard action buttons now maintain readable text on their colored backgrounds.
  • Languages — Camera, add-on, CCaaS, and AI Review interfaces no longer fall back to English in other languages.
  • Languages — Add-on names, descriptions, and notices now render correctly in every supported language.
  • Security cameras — Entrance cameras now consistently agree on each real arrival and departure.
  • Security cameras — Closed sites now start with empty counts and clear review controls.
  • AI assistant — Copilot follow-ups now recalculate facts against the current local time.
  • Security cameras — Live counts and review controls remain aligned for closed sites.
  • AI assistant — Copilot follow-ups now isolate live responses from stale replies.
  • Security cameras — Alert actions are contained and crossings are visible for closed sites.
  • Security cameras — Incident date controls are now compact for easier review.
  • Security cameras — Entrance and exit review controls remain compact on every screen size.
  • AI assistant — Copilot follow-ups now preserve the correct site scope.
  • AI assistant — Current appointment follow-ups are now routed to the live schedule.
  • Security cameras — Entrance setup now clearly indicates when an ignored region is blocking visitor counting.
  • Security cameras — Camera alerts now appear in the interface language selected by each manager.
  • Security cameras — Live occupancy data now marks stale readings as unavailable instead of showing incorrect counts.
  • Security cameras — Live services are now deduplicated across views to prevent duplicate entries.
  • Security cameras — Live occupancy now shows provisional evidence instead of incorrectly reporting zero when camera analytics are missing.
  • Security cameras — Live camera people tracking now remains visible through brief detector misses.
  • Security cameras — Camera Watch now displays clear crossings and services instead of fragmented tracker data.
  • Security cameras — Alert labels are now preserved correctly during translation processes.
  • Security cameras — Fullscreen camera zoom controls no longer overlap with appointment details.
  • AI assistant — Customer photos now retain their detailed vision results even during busy periods.
  • Security cameras — Service tracking now correctly records both start and end events, ensuring all services are properly attributed to their respective sessions.
  • AI assistant — Retired AI model pins are now rejected and cleared, preventing the system from attempting to use unavailable model versions.

Faster

  • Security cameras — Camera walls now use lower bandwidth until you focus on a specific feed.
August 1221

New

  • Security cameras — Security camera alerts now include a short video clip of the moments leading up to the event. (Learn more)
  • Security cameras — AI analysis for camera clips now uses your schedule and context to accurately identify people. (Learn more)
  • Security cameras — You can now manually analyze specific crossings on the entrances and exits page for precise identification. (Learn more)
  • Security cameras — A new Incidents page allows you to easily review and dismiss camera alerts with optional notes. (Learn more)
  • Security cameras — Observed service sessions are now recorded to provide accurate data on actual chair usage. (Learn more)
  • Security cameras — Site State now displays live occupancy and the current service board, showing who is in the salon and what each chair is doing right now. (Learn more)
  • Security cameras — You now receive immediate notifications when a security camera goes offline, allowing you to address connectivity issues promptly. (Learn more)
  • Security cameras — You can now link appointment bookings directly to observed service durations, providing accurate data on how each appointment actually went. (Learn more)

Improved

  • Security cameras — The entrances and exits page now lets you dismiss incidents and uses neutral descriptions for clarity.
  • Languages — Camera feature descriptions are now fully translated and available in all supported languages.

Fixed

  • Security cameras — Camera alerts no longer falsely accuse individuals based on single, unconfirmed frames of movement.
  • Security cameras — Camera clip reviews now correctly process all frames in a sequence without dropping any images.
  • Security cameras — Camera clip analysis now correctly processes adjacent frames to ensure accurate detection.
  • AI assistant — The AI teaching system now correctly saves and evaluates new rules from flagged lessons.
  • Customers — Catalog translations are now correctly matched to their source strings, ensuring that your localized content displays accurately.
  • Email — Support email handling in the sandbox environment is now isolated from production mailboxes to prevent accidental ingestion of live messages.
  • Security cameras — AI camera review answers are now generated in your manager's language and displayed completely without truncation.
  • WhatsApp & chat — The AI assistant now correctly respects deactivated WhatsApp numbers and prevents booking conversations on inactive channels.
  • Security cameras — Occupancy counts are now calculated correctly, ensuring accurate real-time headcount even when departure events exceed arrival events.

Security & privacy

  • Security cameras — Camera status endpoints are now restricted to local network access, preventing unauthorized exposure of your camera inventory.
  • WhatsApp & chat — WhatsApp webhook security has been strengthened by decoupling the signing key from publicly visible gateway logs.
Earlier in August 202653

New

  • Security cameras — You can now set each camera to Off, Slow or Turbo, and put that on a schedule.
  • Your website — Businesses with several locations can now hide individual services from a single branch's public menu.
  • Security cameras — You can now regenerate a camera's access token from its settings, without typing anything in by hand.
  • Security cameras — Working hours are now kept per employee, so the system knows who is expected on site and when.
  • Security cameras — Arrivals and departures seen by a camera are now recorded with their times, ready to check against your rota.
  • Appointments — New analytics show how long services actually take and how busy each room is, so you can schedule around the real numbers.
  • WhatsApp & chat — Your team can see who they are talking to, along with past appointments, without leaving the WhatsApp conversation.
  • Security cameras — Staff can clock in on the exact time their arrival was seen, instead of typing it in.
  • Security cameras — A separate headcount now runs alongside the arrivals list, so you can spot when the two disagree.
  • Security cameras — The live board now shows who is serving which customer, the booked service, and how long it should take.

Improved

  • Customers — Search and filter services on the public showcase and menu digest instead of scrolling the whole list.
  • Security cameras — The screen now shows which capture mode is active, and says so when a schedule is overriding your setting.
  • Customers — Managing which services each location offers is faster, with bulk selection and a searchable location picker.
  • Security cameras — The appointment strip scrolls properly, with a loading indicator and a clearer toggle.
  • Customers — Checkboxes are a consistent size across the product, and larger on touch screens.
  • AI assistant — Importing an external booking page now runs in the background, so you can watch its progress instead of waiting.
  • Security cameras — You can now set how long a visit has to last before it counts as a service.

Fixed

  • Billing & plans — The billing and usage pages no longer show stray text above your cost figures.
  • WhatsApp & chat — Callers no longer hear the required AI disclosure twice; it is now tracked across every reply path.
  • WhatsApp & chat — The Company default card fills the width of the settings panel again.
  • Security cameras now report their connection status honestly, instead of showing "connected" when no video is arriving.
  • AI assistant — Polishing the wording of an insight now finishes in the background instead of timing out while a page loads.
  • AI assistant — The daily AI digest now counts only the insights it can actually refine.
  • AI assistant — Camera scene and emotion analysis now uses valid model names, so it returns real answers.
  • AI assistant — Insight action buttons line up at the same height however many there are.
  • Security cameras — Offline camera analysis no longer fails part-way through, and its usage is billed correctly.
  • AI assistant — An unreadable or missing customer photo no longer produces a confident but wrong answer.
  • Security cameras — A camera with no zones set up now still detects arrivals, instead of staying silent.
  • Security cameras — A change of capture mode now takes effect immediately instead of waiting for a restart.
  • Security cameras — Live view no longer competes with detection for capacity, so both stay steady.
  • Security cameras — A paused camera frees its processing capacity straight away, so other cameras can use it.
  • Security cameras — The capture schedule editor handles special characters in your input safely.
  • Security cameras — Visitor counts no longer double-count someone seen by two cameras covering the same area.
  • Languages — Camera labels across all 15 languages now use the right words for staff and for sites, with Finnish and Romanian corrected.
  • Security cameras — Camera frame rates stay steady when detection is turned up, instead of overwhelming the system.
  • Security cameras — Staff are recognised correctly once they have spent thirty seconds in the staff area.
  • Security cameras — Setting up a doorway without an interior zone now tells you what is missing, instead of failing quietly.
  • Security cameras — Room occupancy now follows people through doorways rather than adding up passing glimpses.
  • AI assistant — Photo analysis now finishes reliably instead of timing out on a slower read.
  • WhatsApp & chat — A declined WhatsApp booking no longer reports free time slots as taken.
  • Security cameras — The detection model you choose for a camera now takes effect immediately.
  • WhatsApp & chat — Buttons on the customer card, including Close, are now big enough to tap reliably on a phone.
  • Security cameras — Cameras now keep track of the same person reliably as they move between views.
  • Security cameras — The detection model list shows only the models that camera can actually run.
  • Customers — The location column toggle now clears every service, instead of switching some back on.
  • Security cameras — An arrival is updated in place when the visitor turns out to be staff, instead of leaving two conflicting records.
  • Security cameras — The events feed reports an arrival only from a designated doorway, so other cameras stop duplicating it.

Faster

  • Security cameras — Live camera views update more smoothly, without costing more to process.
  • Security cameras — Detection runs faster on fixed, wall-mounted cameras.
  • Security cameras — Camera overlays draw faster.

Security & privacy

  • Security cameras — Camera names are fully sanitised everywhere they are displayed.
  • Customers — The AI assistant and the chat inbox sanitise special characters in every field.
  • Security cameras — Camera connection details are no longer written to diagnostic logs.